FAQs About Our Services
Q: Do you take insurance payment?
A: At this time none of the therapists at SAS of NJ are participating in any health insurance or managed care company plans.
Q: What if I have out-of-network benefits?
A: You would still pay full fee at the time that services were provided. We can then provide you with a “superbill” receipt, which has all the information that your insurance company will require. You could then submit the receipt to your insurance company for whatever reimbursement they allow.
As an aside, we suggest that if you are concerned about finances, you may want to contact your insurance company first, and find out what your deductible and co-payment are. If the response is that after meeting your deductible, the insurance will pay a certain percentage of what is “reasonable and customary,” it would be helpful for you if you could find out what that term actually means with regards to money values. Ask what the term “reasonable and customary” means as it relates to a 90801 code (initial evaluation, mental health, outpatient), and a 90806 code (an individual, outpatient, therapy session) for a psychologist. In this way you will have an idea of how much your insurance company will ultimately reimburse you, and what your out of pocket expenses will be before you begin treatment.
Q: What are your fees, and how long are your sessions?
A: Initial Evaluations are 1 hour long. Afterward, therapy sessions are 45 minutes long. Fees vary, depending on which therapist you see. These rates are discussed in the bios of each of our staff, and can be found by clicking on the name of the staff member on the About Us page.
Q: Do you take credit cards?
A: Yes, we take credit card payments for Visa, MasterCard and Discover. Checks should not be made out to any individual therapist’s name, but to “SAS of NJ.”
Q: Do you see children and/or adolescents in therapy?
A: We see adolescents in therapy as well as children, aged 7 and older. With a few exceptions, minors are seen only when their major presenting problem is an anxiety disorder.
Q: How can I reach you?
A: Our stationary, business cards, website, and therapy session receipts all list phone numbers and addresses.
Email. You may email each therapist directly by clicking on the email link for each respective therapist on the staff page of this website. Keep in mind, though, that on occasion a few days may go by before email is checked, so you cannot depend on always getting a quick response.
Fax. 732-432-7206; You may fax us 24/7. We always try to respond as quickly as is possible for us.
Phone. 732-390-6694, plus the proper extension as is indicated by the voice mail. This is generally the best way to reach us for non-emergency messages. You will almost always get the voice mail when you call this number, and you should leave your information with some good times when you can be reached, together with your phone number, even if you think we already have it. You usually cannot reach us directly in the office when you phone this number, but you may phone anytime, 24/7. Unless the telephone greeting indicates that one of us is away on vacation, we usually check our voice mail quite regularly.
Keep in mind that when you phone this number, you may also leave a message for the office manager, Nadine, regarding business and financial questions. These options are reviewed in the telephone greeting.
Q: What happens when you are out of town, or on vacation?
A: We will have almost always arranged for clinical coverage. When this is the case, the telephone greeting message will refer you to the covering clinician. On the rare occasion when one of us do not have coverage, you would either be directed toward your local ER for clinical emergencies, or the greeting will state that your therapist is out of town, but will be checking messages daily.
Q: What is your cancellation policy?
A: If you do not show up for a scheduled appointment, or if you cancel less than 24 hours before the appointment time, you should expect to be billed for the entire amount of the session cost.
Please note that while we can provide you with a receipt for the amount paid, it will indicate charges for a missed session, not for clinical services provided, since the session did not take place. You may therefore have a receipt for tax purposes, but in all probability, you will not be able to submit that receipt for insurance reimbursement.
Please also note that the above policy will be instituted regardless of the reason for cancellation. That is because charging for “no shows” or last minute cancellations is not a punitive measure, but a business decision. In contrast to a physician, dentist, or other health professional, your contract in therapy is not just payment for a service, but for a particular period of scheduled time. In that sense, it is like purchasing a ticket to show; the seat is reserved for you and if you don’t show, or if you cancel the last minute, that seat cannot be made available to another patron. While you may have good reasons, even an emergency, for not being able to make the show, very few theaters would consider absorbing the loss and reimbursing your ticket price, short of something like a major snow storm.
Having said that, let us say that when we do get short-notice cancellations, we make every attempt to try to fill the spot with someone else who we might not have had time for that week. If we are successful, we do not charge the person that canceled, but we am more often than not unable to do this, so you should expect to be billed for the session time should this ever occur.
Q: What about confidentiality?
A: When you come to see us in therapy, our relationship and what is discussed in session is kept in the strictest confidence. If you are seeing a psychiatrist, or have recently been treated by another mental health provider, we may ask you to sign a form giving us permission to make contact and discuss your case.
This confidence is maintained under all circumstances, except when we believe that you or someone else may be put at risk if we do not break confidentiality. If we believe that there is a possibility that you or someone else may be in danger, such as when there exists the potential for suicidal or homicidal behavior, or a minor or elderly person is at risk for abuse, then we may contact whomsoever we feel is appropriate to protect those that require protection.
Under certain extreme conditions, a court may request client records. These cases are handled very carefully, and under no condition would information be provided without your prior knowledge unless circumstances make that impossible. A new set of national legal guidelines for health providers of all kinds, HIPPA, may affect how records are written and stored, as well as issues of confidentiality.